4/6/2006
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Az Pool Supply or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Items shipped by common carrier (Fedex, UPS, DHL, USPS or etc.) can take up to 14 business days to arrive in the lower 48 states, Az Pool Supply is not responsible for delays in delivery of your item(s) by the delivery company, weather delays or disasters. Locations outside the 48 lower states can take longer than 14 business days to arrive.
If your item(s) is shipped though a freight company it will arrive at your curbside about 4 to 11 business days after leaving the warehouse. The freight company will contact you in advance to schedule a delivery date and time. The item(s) will be delivered to the curbside of your address. The freight company will not take it inside. We recommend that you have help available to move it to its final location. Before you sign for the delivery, it is important to inspect the packaging for any potential damage that may have occurred while in transit. It is normal for the packaging to show some wear. However, if there is visible content damage please have the driver note the damage on the bill of lading before signing for the shipment. You must email us within 24 hours of the delivery if any damage to the shipment is found, if we are not notified within 24 hours of the damage your claim will be denied.
We employ third party delivery companies and are not responsible for the delivery, late deliveries, damaged shipments, missed deliveries or canceled deliveries. If your item(s) is shipped though a freight company and if no one is at home when delivery is attempted, you will incur a minimum redelivery charge of $75.00 per order - So be sure to have someone there to receive your delivery during the time window the delivery service has given you. If your home is not accessible to the delivery truck, we will transport your merchandise to the nearest accessible point and it will be your responsibility to provide a means of transportation from the truck to your home. Az Pool Supply reserves the right to change the shipping method of any order without any prior knowledge and/or contact with the customer.