We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

All Items returned must be in their original packaging and in sell able condition. Items that have been installed will be considered used and NOT in sell able condition. Electronic items such as Electronic Timers, Circuit Boards, Control Panels, Automated Controls, Motors, Lights or any other type of Electronic Devices is non refundable if the item(s)have been opened and/or removed from their original packaging. All items are subject to inspection before credit will be issued. Credit will be given to the original credit card used to purchase the items. Once we have received and processed your return we will issue you a credit which may take up to 25 days.

You as the consumer will be responsible for shipping charges back to the warehouse as well as to your town or city. We will subtract out our shipping cost to you and refund the amount less the shipping cost. This includes all items, even the items marked as free shipping. Shipping fees are non-refundable. Any returns send back without an RMA number will void your refund. You must email your request for RMA number to us from the email address that you used when you placed the original order. Voice mails and phone calls for returns/RMA's will not be excepted. To start an RMA request follow this link How do I return my product?

All items that are to be returned must have RMA number before they are shipped back to us. Any returns send back without an RMA number will void your refund. All items that are to be returned must be insured for the full value and must have tracking. If the item(s) are lost or damaged in the process of being returned, you as the customer are responsible for the item(s) and any steps in filing a claim with the shipping company. Az Pool Supply is in no way responsible for loss or damaged item(s) being returned. Items being returned that are not defective will occur a 20% restocking fee.